Fully Managed IT Services
Since Talk Telecom’s acquisition of Nitrus IT we now complement our Telecommunications business by being able to provide professional IT services. Our broad knowledge and expertise of different technologies allows us to help many businesses from Small to Large organisations with their IT and Telecoms.
We believe that in order to provide our customers with a truly technical 24x7x365 service it takes a team of experienced and qualified Engineers
Our service desk is fully manned 24×7 service desk using a best of breed Ticket logging system which is complimented by Leading edge Monitoring technologies
Our team are all first response, first diagnose can scale from simple call logging, through to full management of issues and vendor interfaces.
Why our Customer’s Outsourced Service Desk
- The Ability to access 24x7x365 technical support
- Single Point of contact for all fault logging
- No requirement to cover Holiday or Sick leave
- ITIL standard documentation on a Customer by Customer basis
- Customer based process and procedures designed together with our customers
- Full documented escalation process 24×7
- Technically qualified technicians from 1st contact all the way through to fault resolution
- Schedule Customer Service Reviews to maintain customer relationship
- Flexibility to free up internal resource to concentrate on Business Critical Systems
Deliverables:
- Personalised process and procedures to fit your business
- Cover from a 9-5pm to 24x7x365
- Scheduled reporting, including service levels, Tickets Logged, Remediation Options
- Customer agreed service level review meetings
- Technical Support Technician always 1st Contact
- Management of 3rd party support contracts along with, warranty management &supplier relationships
- Recommended System Audit/ Health check schedule
- Automated Health Checks/ Audits of hardware and software using our Management Technologies
