The BT PSTN Switch Off is on the horizon, and for small businesses, the clock is ticking. By 2027, the UK’s copper phone network will be shut down for good, meaning all services running on analogue lines will no longer work.

If you are a small business owner, you might be wondering what you need to do, and when. The good news? You do not need to make changes overnight, but it is essential to get ahead of the curve now.

Step 1: Check what you are using

Start by reviewing your current telecoms setup. Key questions include:

• Are you still using a landline or ISDN phone system?
  
  
• Do you have any devices connected to copper lines, such as card machines or alarm systems?
  
  
• Is your internet connection based on ADSL or FTTC, which still rely on the PSTN analogue copper telephone lines?
  
  

Identifying what needs upgrading is the first step to preparing for the PSTN and ISDN shutdown.

Step 2: Talk to a Telecoms specialist

Small businesses benefit most from simple, scalable telecoms solutions. At Talk Telecom, we help you:

• Understand what the BT Switch Off means for your specific setup
  
  
• Choose the best VoIP phone system for small businesses
  
  
• Upgrade your broadband connection to full fibre if needed
  
  

With expert support, you can avoid unnecessary costs or confusion.

Step 3: Plan the change gradually

There is no need to replace everything at once. A phased approach allows you to:

• Manage costs over time
  
  
• Train staff on new systems
  
  
• Avoid last-minute delays and disruptions
  
  

We recommend that small businesses aim to complete their upgrades by mid-2026, well ahead of the final switch off date.

Step 4: Upgrade to a digital phone system

Moving to a VoIP phone system or cloud-based communications means you will get much more than just phone calls:

• Make and receive calls from your laptop or mobile device
  
  
• Use features like call forwarding, voicemail to email and call menus
  
  
• Support hybrid working and multi-site communication
  
  

These tools make small businesses more agile, professional, and customer focused.

Step 5: Secure your internet connection

Your internet connection is now the foundation of your phone service. Make sure you have reliable, high-speed fibre broadband that can support voice and data traffic without drops in quality.

Time to get ahead of the change

At Talk Telecom, we understand the needs of local businesses. Whether you run a shop, a small office or a growing company, we will help you prepare for the BT Switch Off with minimal fuss and maximum support.

Start planning today, and ensure your business is ready for tomorrow.

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