Talk Telecom Ltd may use your personal information to provide and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. We never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.
For the purposes of the Data Protection Act 1998 we have registered as a data controller with the Information Commissioner’s Office (ICO). These details are published on the ICO website (https://ico.org.uk ) and you will be able to find many articles relating to how Data Protection applies to Talk Telecom and what it means to you.
Talk Telecom collects data when you sign up to our products and services, some of this information you give us directly when you sign a Talk Telecom agreement. Some information is collected indirectly when you post comments publicly on any social media platform page for Talk Telecom.
Providing our Products and Services
We use your personal information to provide our products and services, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you have placed, engineer appointment dates we have booked for you or to send you reminders. We may also contact you if there is disruption to any service or emergency maintenance that would cause possible disruption.
By understanding you better we can offer you the best and most personalised service we can, however we will only send you marketing material if you have agreed that we can.
We share your personal information with companies that provide services on our behalf, such as our billing bureau, couriers, service and equipment suppliers. We always ensure these companies give your information the same high level of care and security as we do.
As per our legal obligations we may share your personal information with third parties where required or permitted by law, if we believe we need to do so to protect our rights, or to comply with legal proceedings. In such cases, we will always do so legally and with due regard to your privacy.
If ownership of all or part of our business changes or we undergo a reorganisation including a merger, we will transfer your personal information to the new owner or successor company, so we can continue to provide our services.
We hold your personal information for as long as we have a legal or business reason to do so and this means for as long as you remain a customer of Talk Telecom Ltd or as required to meet our legal obligations, resolve disputes or carry out our agreements. We will always store it securely and will not use it for any other purpose.
We respect the fact that your personal information is your information, and we'll make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change or if you spot any errors in the information we hold about you. If you would like a copy of the information Talk Telecom Ltd holds about you or have any queries about the way we handle your personal information we welcome you to contact us, please visit https://www.talk-telecom.co.uk/contact/ for our information.
This is the official website of Talk Telecom Ltd. It is intended to serve as an introduction to our Company, by giving an outline of our services and by providing details of how we can be contacted.
What information do we collect about you?
We collect information about you when you register with us or place an order for any of our services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. We do not collect cookies when you visit our website.
How will we use the information about you?
We collect information to email you about other relevant services, news updates or events we think may be of interest to you.
If you agree, we may occasionally pass on your personal information to our limited partner network so that they may offer you their products and services. Talk Telecom will not share your information for marketing purposes with companies outside this network unless:
- We are required or permitted to do by Law
- If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency;
- If necessary in connection with legal proceedings or potential legal proceedings;
Why do we process your personal information?
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
Consent – Where necessary we will only collect and process your personal information if you have consented for us to do so.
Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws, there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information can include:
- Where processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our prospects and customers.
- To identify and prevent fraud
- To enhance the security of our network and information systems
- To better understand how people interact with our website
- To provide communications which we think will be of interest to your company
- To determine the effectiveness of promotional campaigns and advertising
You will have a right to object to our use of your personal information for these legitimate interests, including a right to object to profiling by us. If you no longer wish to be contacted, please click here.
Access to your information and correction
Your privacy is of huge importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe.
You have certain rights including a right to request a copy of the personal information we hold on you. These rights include the right to correct, right to erasure, right to restrict, right to data portability and right to object.
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.
If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office.
How we keep your personal information secure.
Keeping your information secure is very important to us and we store and process your personal information in accordance with the high standards required under the General Data Protection Regulation. From time to time and for operational reasons, the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection legislation.
We would like to send you information about products and services, news articles and events of ours and other companies in our partner network which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Talk Telecom Ltd. If you no longer wish to be contacted for marketing purposes, please click here.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, Talk Telecom DO NOT presently collect cookies.
The website also uses Google Analytics to record visitor data. We use this data solely for our own purposes of improving the website. The data is not shared or sold to any third parties.