Talk Telecom Security & Data Privacy Policy

 

Talk Telecom Ltd is committed to protecting your privacy.  We believe in using your personal information to make things simpler and better for you.  We will always keep your personal information safe and will never sell it to third parties.  We will be clear and open with you about why we collect your personal information and how we use it.  Where you have choices, we'll explain them to you and respect your wishes.  We've written this Privacy Policy in plain English without the legal jargon to tell you how and why we use your personal information.  We hope you'll find it clear and simple but if you have any concerns or questions please feel free to contact us and talk to our Data privacy team or alternatively write to us.  For our contact details please see our details on our contact website http://www.talk-telecom.co.uk/contact/

Talk Telecom Ltd may use your personal information to provide and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can.  We never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.

For the purposes of the Data Protection Act 1998 we have registered as a data controller with the Information Commissioner’s Office (ICO). These details are published on the ICO website (https://ico.org.uk ) and you will be able to find many articles relating to how Data Protection applies to Talk Telecom and what it means to you.

Talk Telecom collects data when you sign up to our products and services, some of this information you give us directly when you sign a Talk Telecom agreement.  Some information is collected indirectly when you post comments publicly on any social media platform page for Talk Telecom.

We may collect information online using cookies when browsing our website.

A 'cookie' is a file in your web browser that enables us to recognise you when you visit our website and is designed to make your viewing experience of our site quicker, easier and to offer a more personalised experience.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used, such as statistics on how many people visit and return and what products are being viewed. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Providing our Products and Services

We use your personal information to provide our products and services, respond to queries and comments and provide you with the best possible level of customer service.  We may use it to contact you about orders you have placed, engineer appointment dates we have booked for you or to send you reminders.  We may also contact you if there is disruption to any service or emergency maintenance that would cause possible disruption.

By understanding you better we can offer you the best and most personalised service we can, however we will only send you marketing material if you have agreed that we can.

We share your personal information with companies that provide services on our behalf, such as our billing bureau, couriers, service and equipment suppliers.  We always ensure these companies give your information the same high level of care and security as we do.

As per our legal obligations we may share your personal information with third parties where required or permitted by law, if we believe we need to do so to protect our rights, or to comply with legal proceedings. In such cases, we will always do so legally and with due regard to your privacy.

If ownership of all or part of our business changes or we undergo a reorganisation including a merger, we will transfer your personal information to the new owner or successor company, so we can continue to provide our services.

We hold your personal information for as long as we have a legal or business reason to do so and this means for as long as you remain a customer of Talk Telecom Ltd or as required to meet our legal obligations, resolve disputes or carry out our agreements.  We will always store it securely and will not use it for any other purpose.

We respect the fact that your personal information is your information, and we'll make it easy for you to update or change your personal details or marketing permissions.  Please help us to help you by letting us know if your contact details change or if you spot any errors in the information we hold about you.  If you would like a copy of the information Talk Telecom Ltd holds about you or have any queries about the way we handle your personal information we welcome you to contact us, please visit http://www.talk-telecom.co.uk/contact/ for our information.